Return and Refund Policy
Thank you for shopping at Sebastian Vilaro. We take great pride in the quality and craftsmanship of our products. However, we understand that sometimes a product may not be what you expected it to be. In this unlikely event, we invite you to review the following terms relating to returning a product.
Return Policy
Time Frame: You have 30 days from the date of purchase to return the shoes.
Condition of Goods: Shoes must be unworn, in the original packaging, and in the same condition that you received them.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Refund Process
- Once we receive your item, our team will inspect it and notify you that we have received your returned item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
- If you need to exchange an item for a different size or style, email us at [customer service email]. Please note that exchanges are subject to product availability.
Shipping Returns
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Consider using a trackable shipping service or purchasing shipping insurance for items of higher value.
Damaged or Faulty Products
For products that arrived damaged or with a defect, please contact us immediately for further instructions. In such cases, we will cover all shipping costs and offer a replacement or refund.
Contact Us
For more information, assistance, or questions regarding our return and refund policy, please contact us at [customer service email] or [phone number].
Thank you for choosing Sebastian Vilaro for your luxury footwear needs.